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Troubleshooting FAQ
File Not Found
You have typed the wrong address to the file you want to access, or the path to the file in your html is incorrect. Check the spelling for the link and the path. IE: <A HREF="path/path/file-name.html">
Access Denied
The file that you are trying to execute does not have the correct permission to be executed on your server. On UNIX the CGI script must have 755 or rwx-rx-rx permission in order to execute. See Files and Permissions for more information on proper file permission settings.
Internal Server Error
This means there is an internal error in your script. There can be numerous causes for this error. The most common is uploading your script files in BIN mode instead of ASCII mode. Other reasons could be that your server is not properly configured to run Perl or the #!/usr/bin/perl line in the script dose not point to the proper location of your Perl install.
I think everything is right, but it won't run.
When I type in my address I get a text listing of the script file instead of my page.
Check with your server to see if CGI scripts can be run in your directory. Most likely the CGI directory has not been properly configured to run CGI scripts.
Method Not Implemented - Method Not Allowed
This usually means that you cannot use the 'POST' method when sending data from an HTML page to the cgi script. This is a server problem, not a problem with the script. Contact your server administrator for advice. Sometimes the 'POST' method is only implemented within the cgi-bin, and you must use 'GET' within your other directories. If this is the case, ClassAd-Pro cannot be run on this system, as it requires the POST method.
Contacting us for Support
If after trying to correct the problem using the suggestions above you are still unsuccessful, you may e-mail us at support@distantrealm.com with the following information:
- What OS: __________________ Version: ___________
- What Web server: __________________ Version: ___________
- Perl version: _________________________
- Are you sure all system/Perl requirements are met? __________________
- Physical (system) Paths on server: __________________________________
- URL to Website: _____________________________________________________
- URL to script directory (cgi-bin): __________________________________
- Any errors that you are getting: (Any that are displayed when you attempt to run the script)
- ____________________________________________________
- ____________________________________________________
- ____________________________________________________
Also attach a copy of the script as you have it configured and a copy of your server error log if available(unix).
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